- #Bomgar representative console login password
- #Bomgar representative console login windows
This user must have the proper security rights to process events, run One-Steps, and create or modify Business Objects and Customer Records.
#Bomgar representative console login password
Specify the Username and Password of the CSM User that is used for logging in to process remote support events. #Bomgar representative console login windows
Use Specific Cherwell User: Select this radio button to use a CSM User login (internal or Windows user). Typically, this username is IIS AppPool\DefaultAppPool or something similar (the exact user depends on the CWS configuration). Create a corresponding Windows user in CSM using the same Windows username. Use Active Web Service Credentials: Select this radio button to have the CWS use its current Windows login credentials. Tip: Also access this information by clicking the Information button. Define Cherwell Credentials for Processing Chat Service Events: These are the credentials a CWS uses to log in to CSM to process information from the remote support service after a remote support session ends. User Name and Password: Provide the username and password for a remote support service user authorized to perform API requests. If specified, remote support event notifications are allowed only when originating from this IP address. (Optional) Chat Server IP Address: Provide the IP address of the remote support server (determined from the CWS server). Security Warning: Use HTTPS for this URL to ensure security. 
Service URL: Provide the base URL for the remote support service API. Tip: Clear this box to temporarily disable remote support integration while still keeping other settings. Note: When this option is selected, the Remote Support Service commands appear in the menu bar of the CSM Desktop Client under Tools>Chat. 
Enable Chat and Remote Control Services: Select this check box to enable remote support (ex: Bomgar) through CSM. The Chat and Remote Support Connector Settings window opens. In CSM Administrator window, select the Settings category, and then the Edit Chat and Remote Support Connector Settings task. Define General Settings for Remote Support
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